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Kenya Airways wins Best Airline Staff 2023 Skytrax awards

Kenya Airways won the Best Airline Staff in Africa 2023 Award at the prestigious Skytrax World Airline Awards announced on June 20.

Customers vote for airlines in different categories across the world to select world and regional winners in the quest to reward aviation excellence.

Singapore Airlines won the Word’s best airline in 2023 displacing Qatar Airlines which has won in the category every year since 2019. Interestingly, the last time a different airline won the overall award apart form these two was 2016 when Emirates Airlines emerged winner.

“This important achievement reflects our commitment to provide the best customer service to our customers at all times.

~ Kenya Airways Chief People Officer, Tom Shivo

Ethiopian Airlines was voted Best Airline in Africa 2023. Kenya Airways finished fourth in this category behind Royal Air Maroc and South African Airways.

No African airlines appeared in the Top 20 in the best firs class airline category, best inflight entertainment category, world’s cleanest airline category, world’s best airport services, and the other categories.

However African airlines dominated the Top 20 of world’s best airline staff, winning the first 8 spots. These are: Kenya Airways, South African Airways, Ethiopian Airlines, FlySafair, RwandAir, Air Mauritius, Royal Air Maroc and Air Seychelles.

Best African Airlines 2023

According to customers, below are the best African airlines 2023 as per Skytrax index.

  1. Ethiopian Airlines
  2. Royal Air Maroc
  3. South African Airways
  4. Kenya Airways
  5. Air Mauritius
  6. RwandAir
  7. Egyptair
  8. FlySafair
  9. Fastjet
  10. Air Seychelles

The Skytrax World Airlines Award began in 1999 and have been held every year save for 2020 when COVID19 was at its peak and air travel was limited or banned in various countries.

Over 325 airlines were included in the survey results done between September 2022 and May 2023.

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The Lead KE is a web communications service based in Nairobi, Kenya. We offer in depth articles and news on technology, business, travel, culture and climate. The blog mainly covers Kenya and the East African region. Send queries, press releases and tips to theleadkenya@gmail.com